Return & Shipping Policy

Thank you for shopping with B You Company™. We want you to love your purchase! If you’re not completely satisfied, please review our return and shipping policy below.

Returns

You have 30 days from the date of purchase to request a return or exchange. After 30 days, unfortunately, we are unable to offer a refund or exchange.

To initiate a return, please email us at [email protected] with your order details.

Return Eligibility

To be eligible for a return:

  • Items must be unused, unworn, and in the same condition as received.
  • Items must be returned in the original packaging.
  • A receipt or proof of purchase is required.

Please do not send your purchase back to the manufacturer.

Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Health and personal care items
  • Intimate or sanitary goods

Partial Refunds

Partial refunds may be granted in the following cases:

  • Items returned not in original condition, damaged, or missing parts (not due to our error)
  • Returns requested after 30 days of delivery

Refunds

Once your return is received and inspected, we’ll notify you by email regarding the status of your refund.

If approved, a refund will be processed to your original method of payment within a few business days. Please allow time for your bank or credit card company to process the transaction.

Still waiting on your refund?

  • Check your bank account again
  • Contact your credit card provider
  • Contact your bank, as processing times vary
  • If you’ve done all the above and still have not received your refund, contact us at [email protected]

Sale Items

Only regular-priced items are eligible for refunds. Sale items are final sale and cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. To request an exchange, email us at [email protected] and send your item to:

B You Company™
539 W. Commerce St. #5729
Dallas, TX 75208
United States

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you’ll receive a gift credit for the value of your return. Once your returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift or was sent to the gift giver first, the refund will be issued to the original purchaser.

Return Shipping

Please send returns to:

B You Company™
539 W. Commerce St. #5729
Dallas, TX 75208
United States

  • Customers are responsible for return shipping costs.
  • Shipping costs are non-refundable.
  • If a refund is issued, the cost of return shipping will be deducted.

For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

If you have any questions about your return or shipping, contact us at [email protected].
We’re here to help!